Refund policy
Refund Policy Last updated: July 18, 2026
All Sales Are Final — With Exceptions Since every item is produced specifically for you (print-on-demand fulfillment), we do not accept returns or exchanges for:
- Change of mind or buyer's remorse
- Incorrect size selection — please review our size guides before ordering
- Items that have been used, worn, or washed
Defects & Errors If your order arrives damaged, misprinted, or defective, contact us at innersanctumbyrobyn@gmail.com within 30 days of delivery with your order number and a clear photo of the issue. Verified defects will be resolved with a reprint, store credit, or refund.
Please note: Minor print placement variations within 0.5 inches are inherent to the direct-to-garment (DTG) printing process and are not considered defects. Print quality is also dependent on the resolution of the original design file.
Lost Packages If tracking shows delivered but your package was not received, contact us within 30 days (domestic) or 45 days (international) of the marked delivery date. We recommend first checking with your local post office, as packages are sometimes held for pickup.
Wrong Address We are not responsible for orders shipped to an incorrect address provided at checkout. Please double-check your shipping details before placing your order.
Contact innersanctumbyrobyn@gmail.com